Protecting Your Data
11bt Always Committed

This Privacy Policy of 11bt applies to all members who use our platform. By using the 11bt website or app, registering, or accessing our services, you are considered to have accepted the terms set out in this Privacy Policy.

We believe your personal information belongs to you. 11bt only collects data that is genuinely necessary to provide our services. Our goal is to be fully transparent — letting you know what data is collected, why it's collected, and how it's used.

This privacy policy has been written in English with Bangladesh users in mind, so every point is easy to understand and you can stay informed about your rights.

To ensure you receive our services on the 11bt platform, we collect the following types of information. The purpose of each data collection is clearly stated:

Personal Identity Information

• Full name, date of birth, and gender
• Email address & mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)

Financial Information

• Deposit & withdrawal transaction details
• Payment method details (mobile banking number, etc.)
• Account balance & betting history

Technical Information

• IP address & device type
• Browser information and operating system
• Activity log of your actions on the platform
• Cookie & tracking information (subject to your consent)

11bt uses your information only for specific, legitimate purposes. We will never use your data in any way that violates your privacy.

Your information is used primarily for: account management, transaction processing, fraud prevention, customer support, and meeting regulatory requirements. With your consent, we may send you relevant promotional offers and updates — this is entirely optional.

11bt never sells your personal information to third parties for commercial purposes. However, in certain limited circumstances, specific information may be shared:

• Payment Processor: Financial information required to process deposits and withdrawals is shared with the relevant payment providers
• Game Providers: Limited data may be shared for game operation purposes, but no identifying information will be disclosed
• Regulatory Authority: Information may be disclosed to government authorities upon request due to legal obligations
• Security Partner: Limited data may be shared with technology partners for fraud detection and cybersecurity purposes

All third parties are held to the same strict privacy standards as 11bt. We contractually require them to use your data only for the specified purpose.

11bt uses cookies on its website and app to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and personalize our services.

Essential Cookies

These cookies are essential for core website functions — such as maintaining your login session. They cannot be disabled.

Analytics Cookies

These cookies help us understand how users interact with the platform. They remain active based on your consent.

Marketing Cookies

Used to show relevant ads and offers. You can turn this off at any time.

You can disable cookies through your browser settings, though this may limit certain features. We always respect your preferences.

11bt uses industry-leading security technology to keep your data safe. Our security infrastructure is regularly updated and tested.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
• Two-Factor Authentication: An additional security layer is required for account access
• Firewall Protection: Advanced firewall and intrusion detection systems are active
• Regular Security Audits: Regularly tested by independent security experts
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis
• Data Backup: Regular backups stored in a secure location

That said, no internet transmission can be guaranteed 100% secure. In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.

At 11bt, you have specific rights over your personal information. We fully respect these rights and are committed to responding to any request you make.

• Right to Access: You can request to see what information we hold about you
• Right to Rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to Restrict Processing: In certain circumstances, you can request that the use of your information be restricted
• Right to Data Portability: You can request your information in a portable format
• Right to Object: You may object to marketing or profiling activities

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days. In some cases, legal obligations may mean that certain data cannot be deleted immediately.

11bt is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under 18. Age is verified at registration, and KYC verification is used to confirm identity in any cases of doubt.

If we become aware that a minor has accidentally created an account, that account will be immediately closed and all associated data deleted.

11bt may update this Privacy Policy as needed. Changes may arise due to legal updates, new services, or regulatory requirements.

For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date of the most recent update will always be shown at the top of this page, so you know when the policy was last changed.

Please get in touch with us for any questions, requests, or complaints regarding our Privacy Policy. Our dedicated privacy team takes every request seriously.

• Email: [email protected]
• Support: 24/7 live chat support available
• Response Time: Typically within 24–72 hours

Keeping your experience with us a positive one is our highest priority. Let us know if you have any concerns — we're always here to help.